Top 10 help desk software

It's possible that help desk software's features and popularity have altered after my previous knowledge update in January 2024. Still, these are a few well respected help desk software options based on past trends:

Intercom: The only AI customer service solution you need · Get more done faster with our AI-enhanced workspace · Resolve 50% of customer questions..Focused on customer communication, Intercom offers live chat, in-app messaging, and a help center to support customer interactions.
Kayako: Similar other help desk software, Kayako gives you a complete picture of your customer's journey so you know where they're coming from..Provides help desk and customer service solutions with features like ticketing, live chat, and customer insights.
Zoho Desk: Zoho Desk is an online customer service help desk software for happier customers, empowered agents, and healthier businesses. Get a 15-day free trial..Part of the Zoho suite, Zoho Desk offers ticketing, automation, and a knowledge base to streamline customer support processes.
Spiceworks: Known for its IT management tools, Spiceworks includes a help desk feature that is free and popular among small to medium-sized businesses.Spiceworks is an online community where users can collaborate and seek advice from one another, and also engage in a marketplace to purchase IT-related services and products. The network is estimated to be used by more than six million IT professionals and 3,000 technology vendors.
HappyFox: Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system.Offers help desk and ticketing solutions with automation, knowledge base, and self-service options.
Desk.com (Salesforce Service Cloud):The support desk's Software as a Service (SaaS) tool is Desk.com. It seeks to give you a single location from which to interact and oversee every customer through a variety of support channels. It makes managing daily client contacts easier and more supportive for the customer service team. Salesforce's solution for small and medium-sized businesses, providing features like case management, automation, and a customer portal.
Zendesk: A widely-used and versatile help desk solution with features like ticketing, knowledge base, and customer support analytics.Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Freshdesk: Freshdesk is a simple, easy-to-use helpdesk system empowering world-class customer support teams with better context and collaboration. 14-day free trial..Known for its user-friendly interface, Freshdesk offers multi-channel support, automation, and integrations with various third-party apps.
ServiceNow: ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks.An enterprise-level service management platform that includes IT service management (ITSM) and other business processes.
Jira Service Management: Jira's service desk empowers teams to deliver great service experiences and ensures your employees and customers can get help quickly. Get it free.Part of the Atlassian suite, Jira Service Management is a powerful solution for IT service management and customer support.